Service Processes
Simplify every step of global sourcing – Efficient and transparent sourcing process
Our one-stop sourcing agency service allows global customers to obtain quality products easily and efficiently. Below is our standard service flow:
1.Demand Communication
Client Submission of Requirements: You can provide your product requirements, budget and other details through our online form or by contacting our customer service team directly.
Detailed communication: Our purchasing specialists will contact you within 24 hours to further confirm product specifications, quantity, delivery time and other details.
2.Factory screening and quotation
Factory Matching: We utilize our rich resources in the Pearl River Delta region to screen 3-5 suitable factories for you based on your needs and verify their production capacity, quality standards, etc.
Quotation and Feedback: We will provide you with a detailed quotation including product price, production lead time, transportation cost, etc. to help you make a wise choice.
3.Sample Confirmation
Customized Samples: Based on your requirements, we will arrange for the factory to produce samples and deliver them to you to ensure that the products meet expectations.
Sample Audit: You can audit the sample and suggest modifications, we will make adjustments with the factory until you are satisfied.
4.Order and Production
Signing the contract: After confirming the samples, you can formally place the order. We will assist you to sign the contract with the factory to ensure the transparency and standardization of each step.
Production Supervision: We will supervise the production progress of the factory to ensure that the products are delivered on time. If necessary, we will provide production progress reports.
5.Quality Control
Quality Inspection: After the production is completed, our quality team will carry out strict inspections to ensure that the products meet international standards and your requirements.
Third party quality inspection (optional): We can also arrange independent third party quality inspection services to further ensure product quality.
6.Logistics and Delivery
Logistics Arrangement: We will choose the most suitable logistics method for you (sea, air, land, etc.) and take charge of all arrangements during transportation to ensure the safe and fast delivery of the products.
Full tracking: You can track the logistics information in real time through our online platform to keep abreast of the transportation status of the products.
7.After-sales support
After-sales support: If you have any problems with the products you received, our customer service team will fully assist in solving the problems, including return, replacement, repair or compensation.
Ongoing cooperation: We hope to establish a long-term relationship with our customers and provide you with quality service for any future purchasing needs.